• Check the source of principal.
• Collecting and analyzing data of user’s transaction records
• Go deep during financial fraud reviews to find patterns and trends that help your customers lower their risk of fraud or completely to prevent fraud.
• Be the go-to source your customers count on to figure out processes and work steps that lower and help them manage their fraud risk.
• Be the consummate professional all the time in your interactions with your customers and teammates.
• Investigate cases raised by the system to highlight possible fraud.
• Review client identity and financial documents
• Verify all new real money accounts created which fail the automated KYC checks.
• Work through methodically and accurately incoming documentation, matching details against customer profile data
• Report incidents, bugs and malfunctions affecting both external and internal processes to the Team/Shift Lead in a timely manner.
• Work according to set priorities and current business needs.

• Must possess a short course certificate/ Vocational Diploma, bachelor’s degree, any field.
• A proactive and ‘can do’ approach.
• Able to react to company needs.
• Basic knowledge of MS Office applications
• Excellent analytical, problem solving, and time management skills.
• Strong analytical skills and detail oriented, whilst maintaining quality and accuracy
• Ability to be self-motivated, organized and work flexibly in a time pressured environment.
• A great attitude and desire to help our customers.
• Can work independently and within a team.

A winning mentality