Data Support Specialist

Aickman and Greene

RM1.7-2.4K[月薪]
现场办公 - 達義1-3 年經驗本科全職
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職位描述

福利待遇

  • 津貼

    電信津貼, 交通補貼

  • 員工表彰與獎勵

    績效獎金

  • 法定福利

    13薪, Pag-Ibig 基金, 菲爾健康, SSS/GSIS

  • 健康保險

    人壽保險, 健康維護組織

  • 休假和請假

    生日假

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We are looking for a dynamic Client Support Specialist to join our client’s customer service team supporting the Americas region.

This role offers opportunities to learn, grow, and engage with clients across multiple platforms. Success in this role requires efficiency, adaptability, eagerness to learn, multitasking, and strong technical skills. You will help create meaningful customer experiences through calls, emails, live chat, and social channels.

The Daily Activities

  • Deliver exceptional customer service to account holders in the US and Canada.
  • Respond promptly to inquiries across multiple channels, focusing on inbound calls and emails (live chat and social support upcoming).
  • Guide customers through order-taking, troubleshooting, and navigating company websites.
  • Review client accounts and provide updates on orders, subscriptions, shipping, refunds, and other account matters.
  • De-escalate client concerns and provide additional support as needed.
  • Participate in assigned projects (e.g., call-out campaigns, subscription retention, new product launch support).
  • Ensure customer satisfaction through proactive, positive engagement while upholding the company’s mission to help people feel great and make life better.


The Must-Haves

  • At least 1 year of relevant experience in client support or a related field
  • A college degree in Business Administration, Marketing, Health Sciences, or other relevant courses
  • Strong English communication skills (verbal and written).
  • Tech-savvy; proficient in MS Office, G Suite, and customer support platforms.
  • Flexibility to work on-site, during night shifts, rotating schedules, weekends, and holidays.
  • Willingness to extend hours during month-end closing with paid overtime.
  • Consistent and reliable attendance with strong commitment to punctuality and schedule adherence.
  • Proactive and collaborative team player.
  • Highly organized, detail-oriented, and capable of handling multiple tasks efficiently.
  • Strong dedication to delivering exceptional customer service.
  • Availability to start immediately.

What We Offer

  • A collaborative and inclusive work culture.
  • In-house customer service department.
  • Competitive salary based on skills and experience.
  • Night differential and overtime pay in compliance with labor guidelines.
  • Health insurance, group life insurance, and health and wellness product credits after regularization.
  • Vacation and sick leave credits upon regularization.
  • Career growth opportunities and performance-based incentives.
Preview

Cyrel Dy

Talent Acquisition Consultant Aickman and Greene

活躍於三天內

工作地址

Unicity Philippines. 8, 10 Upper McKinley Hl, Taguig, Metro Manila, Philippines

發布於 23 December 2025

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