Role : Technical Support (Mandarin + English)

Location : Ara Damansara (Nearby LRT)

Type : Contract role : 2 Years (Renewable)

Working days / hours : 24/7 (9 hours working) / (5 days working 2 days off)

Salary : Basic RM 3,100 + Shift RM 400 + KPI RM 500

Responsibilities:

• Provide continuous technical support via telephone and email related to the product
• Employ a high level of interpersonal and communication skills to move beyond customer’s frustrations and solve customer’s problem
• Identify the level of technical knowledge and adjust technical communications to solve customer’s problem
• Conducting basic probing to determine the next action for any software related to enquiries