We are seeking an experienced NOC Manager – DWDM to lead the 24/7 operations of our optical transport network. This role is responsible for ensuring high availability, performance, and reliability of the DWDM infrastructure while managing a team of network operations professionals. The ideal candidate combines strong leadership skills with deep technical knowledge of DWDM and optical networking.

Key Responsibilities

• Lead and manage the NOC team to provide 24/7 monitoring and support of the DWDM network
• Ensure compliance with Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), and uptime targets
• Act as the primary escalation point for critical DWDM incidents and outages
• Manage incident, problem, and escalation processes using ITIL best practices
• Oversee DWDM performance monitoring, capacity planning, and network optimization
• Provide technical leadership for troubleshooting complex optical network issues (fiber cuts, signal degradation, equipment failures)
• Coordinate with equipment vendors and third-party service providers for issue resolution
• Supervise, mentor, and develop NOC engineers and technicians
• Ensure accurate documentation, reporting, and communication of network status
• Oversee network changes, upgrades, and maintenance activities to minimize service impact
• Ensure adherence to security policies and regulatory requirements
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Required Qualifications

• Bachelor’s degree in Telecommunications, Information Technology, Engineering, or a related field (or equivalent experience)
• Several years of experience in network operations, with strong focus on DWDM or optical transport networks
• Solid understanding of DWDM technology, optical transmission principles, and network architectures
• Experience with network monitoring and incident management systems
• Proven leadership and team management experience
• Strong analytical, troubleshooting, and communication skills

Preferred Qualifications

• Industry certifications such as Cisco CCNA/CCNP, Huawei HCIA/HCIP Transmission, or equivalent
• Experience in carrier-grade, ISP, or large-scale enterprise optical networks
• Familiarity with ITIL-based operational frameworks