MEXC Japanese Customer Service Specialist

MEXC

＄2-3K[Monthly]

Remote1-3 Yrs ExpBachelorFull-time

Open Country：Japan | Malaysia | Singapore

Language Requirements：English | Chinese | Japanese

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Responsible for receiving inquiries from users via online customer service tools and addressing users' concerns;
Provide timely feedback on issues occurring in the process, collecting and organizing problems;
Possess strong business acumen, able to understand essential business concepts after training. Financial knowledge and experience are preferred;
Identify obstacles in user experience, uncover user needs, and facilitate problem-solving and process optimization;
Able to adapt to shift work, including long night shifts.

Strong logical thinking ability, capable of assessing the genuine needs of users;
Fluency in Japanese and English is required. Proficiency in Chinese is a plus;
Passionate about customer service, accountable for customer experience, and capable of providing comprehensive solutions to problems;
Effectively adjust communication methods and styles based on different audiences;
Possess self-management skills and able to work independently in a fast-paced, constantly changing environment;
Demonstrate good learning ability, adept at discovery and self-summarization;
Experience in providing customer support through various methods, including telephone, email, work orders, and online chat services.

Customer serviceEnglishMandarincall centerproblem-solvingJapanesefinancial knowledge