We're seeking a detail-oriented and proactive Senior Executive – MIS to be a pivotal part of our Workforce Management team. In this role, you'll leverage your analytical expertise to optimize call center operations, enhance agent performance, and drive strategic decisions that impact our business's success.

• At least 2+ years of experience in data analysis, preferably in a call center or Workforce Management environment.
• Amenable to work onsite in Alabang.
• Comfortable working in Australian shift timings.
• Experience using Workforce Management software platforms such as Verint, Citrix, CUIC, Avaya CMS, or similar tools for real-time monitoring, scheduling, and reporting.
• Familiarity with call center software systems for tracking call volumes, handling interactions, and managing agent performance.

Technical Skills

• Workforce Management Tools: Proficiency in platforms like Verint, Citrix, CUIC, Avaya CMS, or similar tools for real-time monitoring, scheduling, and reporting.
• Data Analysis & Reporting: Advanced skills in Excel (pivot tables, macros), and experience with reporting tools such as Power BI, Tableau, or similar platforms.
• Database Management: Strong command over SQL for querying and manipulating large datasets.
• Programming: Basic knowledge of Python for data automation and analysis.
• Call Center Software Systems: Familiarity with systems for tracking call volumes, handling interactions, and managing agent performance.