• Job Order Assignment: Assign unique Job Order Numbers to all received job orders and ensure timely dispatch to relevant teams.
• Ticket Number Request: Obtain ticket numbers from the Company Customer Care team for all billable and warranty job orders received via email, call, or messages.
• Ticket Update: Update open tickets by submitting necessary documents (Field Service Report, Preventive Maintenance Checklist, Certificate of Completion, and Start-Up Checklist, if applicable) following service completion to close existing tickets.
• Service Coordination: Respond to calls, emails, or messages from the Company Customer Hotline to coordinate job order schedules with the Service Team.
• Technician Monitoring: Maintain and update the Technician Monitoring Excel sheet to track timely submission of daily reports from technicians, addressing any delays or missing reports.
• Documentation Compilation: Collect and organize hard copies of Field Service Report, Preventive Maintenance Checklist, Certificate Of Completion, and Start Up Checklist for reference by Operations and Finance teams.
• Ad Hoc Tasks: Perform any additional tasks related to the monitoring and execution of operations and service team activities as required.
• Report Compilation: Collect and organize all hard copies of reports (FSR, PMC, and/or SUC) for each warranty unit serviced during the month.
• Billing Summary Preparation: Prepare the monthly billing summary and obtain approval from the designated Customer Relations Officer.
• Billing Submission: Submit the approved billing summary, along with all related hard copy documents, to the Finance team for processing of warranty work billing.
• Parts Request: Prepare and submit parts request slips, along with any required documentation, to warranty parts procurement.
• Warranty Documentation: Prepare copies of the FSR, COC, and SUC, and request the Warranty Certificate for each AC unit installed.

The Operations Planner Associate is responsible for supporting the planning and coordination of operational activities to ensure the efficient and effective execution of supply chain, production, and servicing operations. This role collaborates with multiple departments to ensure timely, cost-effective, and high-quality delivery of products and services.

With at least 1-3 years of experience