Job Summary:

The Accounting Staff – E-Commerce Dispute Specialist is responsible for managing financial discrepancies and dispute resolutions related to transactions on Shopee and Lazada platforms. This role involves monitoring sales and payment reports, identifying inconsistencies, filing disputes, and coordinating with internal teams and platform representatives to ensure timely and accurate resolution.

1. Prepare and file dispute claims related to order discrepancies, returns, cancellations, and chargebacks on Shopee and Lazada platforms.

2. Monitor the status of submitted disputes and ensure timely follow-up until resolution.

3. Reconcile Shopee and Lazada transaction reports with internal sales and payment records.

4. Identify variances such as underpayments, overcharges, and unauthorized deductions.

5. Collect and organize necessary supporting documents (e.g., invoices, delivery receipts, screenshots) for dispute submission.

6. Ensure all evidence complies with platform-specific requirements and deadlines.

7. Coordinate with Shopee and Lazada account managers or support teams to resolve complex or escalated disputes.

8. Maintain professional and timely communication with platform representatives.

9. Prepare regular reports on dispute trends, recovery rates, and outstanding claims.

10. Analyze root causes of frequent disputes and recommend preventive actions.

11. Work closely with operations, logistics, and customer service teams to gather necessary details for dispute cases.

12. Provide feedback to internal teams to improve order accuracy and reduce future disputes.

13. Stay updated on Shopee and Lazada’s dispute and payment policies.

14. Ensure all actions align with platform guidelines and internal company policies.

15. Maintain organized records of all filed disputes, communication history, and resolution outcomes for audit and reference purposes.

16. Suggest enhancements to internal processes to reduce errors and streamline dispute management.

Education and Experience

• Bachelor's degree in Accounting, Finance, or any related field.
• Proven experience in an accounting or financial management role.
• Excellent analytical, organizational, and problem-solving skills.
• Strong leadership and communication abilities.

Salary and Benefits

• Salary Range: Php17,000.00 - Php18,000.00 per month.
• Birthday month celebration every 18th of the month with free cakes and drinks
• Chinese New Year- Free Tikoy
• Sales Incentives
• Mid-autumn festival
• Company Christmas gift (angpao) and events
• Employee discount
• Opportunities for promotion and career advancement.
• Paid training and supplemental pay types including 13th month salary, anniversary bonus, overtime pay, performance bonus, and yearly bonus.

Schedule

• 8-hours shift, day shift, fixed schedule.

Join our team and be part of a dynamic company with a commitment to employee growth and success. Your contributions will directly impact our market presence and overall success.

Job Type: Full-time

Pay: Php17,000.00 - Php18,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Employee discount
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Schedule:

• 8 hour shift
• Day shift
• Fixed shift

Supplemental Pay:

• 13th month salary
• Anniversary bonus
• Overtime pay
• Performance bonus
• Yearly bonus

Education:

• Bachelor's (Preferred)

Experience:

• Accounting staff: 2 years (Preferred)

Please refer to job description.