• Undertake data (financial, membership, invoices) processing and analysis to support program design, using agreed upon tools, standards and techniques
• Design and distribute bid requests (RFP) to target carriers / vendors
• Collect, summarize and analyze proposal findings
• Prepare placement / renewal deliverables for clients
• Support the production of benefits plan design and reporting publications
• Manage queries / requests from the carriers/vendors/clients or members and escalate them when required
• Administrative onboarding of new clients and assistance to enrolment processes ensuring data is updated
• Process, project and transaction management
• Support policy renewal activities
• Collect, validate and clean benefits enrolment and eligibility data
• Support claims management
• Administrative input and maintenance of carrier/vendor invoices
• Collect, validate and clean benefits invoice data
• Analyse WTW data to ensure the correctness on carrier / vendor invoice
• Monthly reconciliation of commissions and perform commission estimates
• Setting up client premium invoices
• Support audit processes
• Follow regulatory procedure as defined by originating country
• Support interactions between clients, WTW and insurance vendors
  
  

• Attend training, meetings and/other educational events to increase understanding of trends, regulations and developments in the market
• Develop an awareness of the insurance carrier and vendor marketplace
• Understand and effectively articulate carrier / vendor specific strengths and weaknesses
• Maintain and cultivate strong carrier relationships to enhance WTW’s position in the marketplace
• Receive training from experienced consultants and assist to review client needs
• Comply with internal excellence and compliance requirements
• Contribute to the development of new intellectual capital
• Work with Operations Leadership to ensure compliance to SLAs and KPIs
• Support issue / escalation management
• Participate in continuous improvement activities to build stakeholders’ confidence
• Help drive adherence to Professional Excellence and Quality Management requirements
• Help drive adherence to client, local and international compliance requirements
  
  

• 2 - 6 years’ experience working with health and benefit plans and their financials, ideally gained in a benefit consulting / brokerage firm, at a health insurance company or an outsourcing company doing life and/or health insurance operations processes (e.g. invoice and billing, policy administration, renewals, claims, enrolment)
• Proficient in English, with excellent written and verbal communication skills
• Bachelor’s degree (preferably in a program with heavy emphasis on mathematics or business) or
• Well organized and detail oriented
• Proven ability to manage multiple projects simultaneously and produce quality deliverables on time
• Proven ability to identify and resolve complex issues
• Strong client service orientation and ability to respond to all communications effectively and in a timely manner
  
  

• Self-starter attitude with ability to establish priorities, work independently and with limited supervision
• Ability to ask the right questions and seek help where appropriate
• Sense of accountability; owning one’s work and taking pride in it
• Proactive collaboration with a global team, include taking accountability for quality and on-time delivery of own work and involving other team members when appropriate
• Continuous improvement mindset – increasing task efficiency and effectiveness with each product or service repetition
  
  

• Strong analytical, creative and integrative skills
• Experience with data entry, validation and manipulation
• Excellent Microsoft Office skills, particularly in Excel and PowerPoint
• Ability to review and check data against subject domain knowledge (e.g., health and group benefits) and understand the data’s applicability/accuracy for the designated purpose
  
  

Please refer to job description.