Duties and Responsibilities

• Respond to patient inquiries, requests, and disputes over the phone by clarifying, researching, locating, and providing information.

• Process patient credit card payments over the phone to resolve outstanding self-pay balances.

• Possess basic working knowledge of healthcare claims processing including: ICD-9/10, CPT, and HCPC codes, as well as 1500 forms.

• Possess working knowledge of the fundamental concepts in healthcare reimbursement methodologies and revenue cycle.

• Uses the GE and Epic workflow systems and other tools available to them.

• Ability to analyze, identify and resolve issues on patient accounts.

• Act cooperatively and courteously with patients, visitors, co-workers, management and clients.

• Adheres to the policies and procedures established for the client/team.

• Meets and maintains daily productivity standards established in departmental policies.

• Meets and maintains quality standards established in departmental policies.

• Maintains confidentiality at all times; adhere to HIPAA and PHI Guidelines.

• Ability to maintain composure when handling particularly difficult calls with customers.

• Perform all other tasks related to Call Center Department areas of responsibilities.

• Performs other related duties and special projects as required.

Qualifications

• Previous experience in Hospital/Facility or Physician billing

• Experience with GE Centricity or EPIC PB preferred

• Ability to work well individually and in a team environment

• Proficiency with MS Office

• Strong verbal communication skills

• Strong organizational skills

• English-speaking proficiency is required; bilingual skills a plus

• Ability to maintain composure when handling particularly difficult calls with customers

Work onsite

Night Shift