Job Overview: 

We are seeking a dedicated and enthusiastic Client Support Specialist to join our Clients’ customer service team. The successful candidate will be responsible for exceptional communication with clients, accurate reporting, and high-level support to teams, ensuring seamless client experiences and efficient operations. 

Work Set Up:

• Employment Type: Full Time

• Shift Schedule: Mon-Fri, 6:00 am to 3:00 pm

• Work Setup: Onsite

• Location: Cavite 

• Client Industry: Finance

Key Responsibilities:

• Exceptional Client Communication

• • Demonstrate excellent written and verbal communication across multiple platforms, including phone, Zoom, Loom, web chat, and email.

  • Engage professionally and confidently with stakeholders at all levels to ensure clear, positive, and effective interactions.

  • Provide a seamless and supportive experience for clients in all communications.

• Reporting and Administrative Tasks

  • Manage and maintain accurate client reports, including tracking attendance, success metrics, and traffic light indicators.

  • Ensure timely and accurate data entry to support business operations and client tracking.

• High-Level Support

  • Provide high-level assistance to the Client Success and Coaching teams, improving efficiency and client engagement.

  • Work collaboratively across internal teams to align client engagement strategies and initiatives.

Qualifications:

• Bachelor’s degree in any field.

• 2 years of experience in a related role.

• Experience in Data Entry

• Experience in Social Media Scheduling

• Experience in Calendar scheduling and "Calendly" management

• Experience in G-suite inbox and Drive management

• Support - Provide high level support to our Client Success and Coaching teams

Workplace Perks:

• Competitive salary package

• HMO coverage

• Fixed weekends off

• Meal allowance

• Attendance bonus

• 20 days of paid leave to be used on your own discretion (including 5 credits convertible to cash)

• Monthly social activities and annual company outing (domestic/international)

• Vibrant, diverse and inclusive work environment

About Us:

Shadow Office Solutions is an Australian operated BPO committed to delivering exceptional services and innovative solutions to our clients. We pride ourselves on our skilled workforce and a culture of excellence, collaboration and continuous improvement. We’re growing and looking for talented individuals to join our dynamic team.

Shadow Office Solutions is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Please refer to job description.