Requirements

• College Graduates without BPO experience are encouraged to apply

• HS/SHS Graduates with at least 1 year BPO experience

• Basic English communication skills

• Well-versed in local language

• Amendable working on a shifting schedule (dayshift, midshift, graveyard shift)

• Amendable working on site in Ortigas Center, Pasig City

Key Responsibilities

• Provide real-time support to delivery riders via phone calls, live chat, and email

• Assist with order-related inquiries, navigation issues, and delivery challenges

• Troubleshoot app or account problems experienced by riders

• Communicate clearly and professionally to resolve issues efficiently

• Document interactions and escalate complex cases as needed

• Ensure a positive support experience that helps riders complete deliveries successfully

At Transcosmos, our mission is to leverage customer insights to always be client’s most trusted partner. As an Asian-originated company, our vision is to create a global society where everyone is equal and treated with respect. Transcosmos® emphasize customer-oriented approach by putting customers as our priority and value their feedback. Employee-oriented approach by working as an entity to achieve mutual organizational goals. As professionals, we work with pride, confidence and passion to fulfill responsibilities and accountabilities.

Rewarding Career

We support and encourage our people to grow in more than one dimension, to achieve all they can be both professionally and personally. As such, we provide our talents with opportunities to embrace changes, promote equal career advancement and growth, thus get rewarded.

Connected Team

We prioritize mutual understanding, open communication and empowerment to lead things and get everyone connected in the same page. This is manifested through sense of camaraderie, internal alignment, cooperation and collaboration across teams, territories and continents.

Intrinsic Values and Culture

We practice unique values and culture composition where local culture is prioritized and driven to immerse in global culture. It encompasses all aspects inclusive of fostering professional relationship enriched with transparent communication and mutual beliefs on gender equality, demographics, diversity and inclusion.

Please refer to job description.