{"@context":"https://schema.org/","@type":"JobPosting","title":"Credit Analyst","educationRequirements":{"@type":"EducationalOccupationalCredential","credentialCategory":"high school"},"experienceRequirements":{"@type":"OccupationalExperienceRequirements","monthsOfExperience":0},"description":"We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Position Description

COLLECTION OFFICER

TP2, Eastwood, Quezon City Metro Manila

Reporting to: Team Leader or Senior Team Leader

We’re an award- winning global outsources providing a suite of contact center and back-office services. We’re proud of our success as Australia’s largest outsourcer to the Philippines and as our Credit and Collections Officer, you’ll be responsible to contact customers with debt and set up arrangement for their payment.

As an Acquire BPO employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security. You are also responsible for protecting credit

Card, personal and/or sensitive personal information that you may handle or process during your employment in Acquire BPO.

A SNAPSHOT OF YOUR ROLE

Processing payments
Encouraging timely commitment in accordance with customer’s account’s collection calendar
Ensure customers are aware and informed of their due and overdue bills through outbound calls
Provide assistance and customer education against financial over-commitment on inbound calls.
Provide excellent customer experience while collecting payments
Attend to both inbound & outbound calls in incorporating Standard Collections procedures
Initiate strategies for collections processed and procedures
Negotiate account resolution, payment arrangements and re-payment terms.
Respond to customer queries involving overdue amounts on account and account billing cycle.
Encourage timely commitment from customers against overdue amounts and financial over-commitment
Review and recommend payment arrangements based on customer’s paying behaviour and company’s collections target.
Retain customer loyalty while initiating processes for collections
Account Management Tracking: maintain and update customer accounts to sync payments made, account status against collections calendar.
Addresses customer concerns regarding overdue bills and creates solutions that are responsive to both customer needs and collections target
Handles customers satisfactorily and avoids emotional confrontations within the call
Maintain composure in dealing with difficult customers

a Bit About You

Ability to work in a fast-paced environment where targets and deadlines need to be reached and met.
Has a strong sense of urgency
Sound negotiation skills, balance assertiveness
Strong problem-solving skills
Results oriented
Account management

What Success Looks Like

High customer satisfaction.
Achievement of team’s pre-defined KPIs and SLAs.
Excellent feedback from customers.

What We Value

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

Collaboration
Impact
Passion
Transparency

Join the A-Team and experience the A-Life!","identifier":{"@type":"PropertyValue","name":"Acquire BPO","value":"321299"},"datePosted":"22 May 2025","validThrough":"2025-06-21 03:01:53","employmentType":"FULL_TIME","hiringOrganization":{"@type":"Organization","name":"Acquire BPO","sameAs":"https://bossjob.ph/company/87796","logo":"https://assets.bossjob.com/companies/87796/logo/company_logo.jpg"},"baseSalary":{"@type":"MonetaryAmount","currency":"PHP","value":{"@type":"QuantitativeValue","unitText":"MONTH"}},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","streetAddress":"Eastwood Avenue, Eastwood City Cyberpark, Level 6, 1800 Building, Bagumbayan, Quezon City, Metro Manila, PH","addressLocality":"Quezon City","addressRegion":"National Capital Region","postalCode":"","addressCountry":"Philippines"}},"directApply":true}

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