The Customer Care Associate serves as the primary point of contact for buyers from post-booking to loan takeout, ensuring a smooth financing process and timely loan approvals.

Key Responsibilities:

• Guide buyers through their loan journey by coordinating with financing partners and ensuring timely loan takeouts based on set milestones.

• Serve as the main liaison between buyers and financing institutions, ensuring seamless communication and assistance.

• Provide clients with accurate, up-to-date information regarding their account status and loan processing requirements.

• Monitor and update the status of assigned accounts, ensuring timely progress.

• Track and facilitate the loan takeout process, proactively addressing any concerns or delays.

• Assist the team in coordinating and resolving client-related issues to improve overall efficiency.

• Perform other tasks as assigned to support the department’s goals and objectives.

Qualifications:

• Bachelor’s degree in Business or a related field preferred.

• At least one year of relevant experience in loan processing and/or customer service is preferred.

• Proficiency in MS Office (Excel, PowerPoint, Word) is required.

• Adaptable, resourceful, and professional, with a positive attitude and a commitment to service excellence.

• Strong interpersonal skills, open to feedback, trustworthy, and a team player.

• Willing to work onsite at Lancaster New City.

Please refer to job description.