Description

• Supervise daily operations of the customer service team to ensure efficiency and quality.
• Train, mentor, and develop customer service representatives to enhance their skills and performance.
• Handle escalated customer inquiries and resolve complex issues in a timely manner.
• Coordinate with the logistics team to ensure timely delivery and customer satisfaction.
• Analyze customer feedback and implement improvements to enhance service quality.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field such as Business Administration or Logistics.
• Experience Level: 1–3 years of experience in customer service or a supervisory role.
• Skills and Competencies: Proficient in PEZA regulations and logistics operations.
• Responsibilities and Duties: Ability to develop and implement customer service policies and procedures.
• Qualities and Traits: Strong leadership skills, problem-solving abilities, and excellent communication skills.
• Working Conditions: Fast-paced office environment with occasional evening or weekend hours required based on business needs.