Autokid Subic Trading Corporation Customer Service Representative

Customer Service Representative

Autokid Subic Trading Corporation

RM1.1-1.5K[Bulanan]

Di lokasi - Bandar QuezonSiswazah Baru/PelajarSarjana MudaSepenuh-masa

Kongsi

Keterangan Kerja

Manfaat

Faedah Mandat Kerajaan
Gaji Bulan ke-13, Dana Pag-Ibig, Cuti Berbayar, Philhealth, SSS/GSIS
Insurans Kesihatan & Kesejahteraan
Insurans Pergigian, Insurans Kesihatan, HMO
Faedah Tambahan
Makanan Percuma, Keahlian Gim, Tempat Letak Kereta
Pembangunan Profesional
Latihan Pekerjaan
Cuti & Pelepasan
Cuti Hari Jadi, Cuti Bersalin & Paterniti, Cuti Ibu Bapa, Cuti Sakit, Cuti Ibu Bapa Tunggal, Cuti Khas untuk Wanita, Curi Percutian

Baca Lebih Lanjut

Penerangan

Customer Support:
Answer customer inquiries via phone, email, live chat, or social media in a timely and professional manner.
Assist customers with product information, service details, pricing, or technical support.
Provide clear, concise, and accurate information to resolve customer issues or concerns.
Issue Resolution:
Address and resolve customer complaints or concerns, ensuring customer satisfaction.
Escalate complex issues to supervisors or specialized departments when necessary.
Follow up with customers to ensure the issue is fully resolved and to gather feedback.
Order Processing & Account Management:
Process orders, returns, and exchanges efficiently.
Update customer account information (e.g., contact details, preferences, payment information) in the CRM system.
Track order status and provide updates to customers as needed.
Documentation & Reporting:
Maintain accurate records of customer interactions, transactions, and complaints in the CRM system.
Report recurring issues or trends to management to help improve products, services, or processes.
Prepare reports related to customer feedback, common issues, and service performance.
Cross-Selling and Upselling:
Promote additional products or services that may benefit the customer based on their needs and preferences.
Actively listen to customer needs to offer the right solutions.
Customer Education:
Educate customers about new products, services, or features.
Provide troubleshooting instructions or guidance on how to use products or services effectively.

Syarat-syarat

At least 1 year experience as Customer Service Representative ( Fresh Graduates are welcome to apply)
Good communication skills and pleasing personality/attitude
Graduate of any 4-year bachelor's degree

Khidmat PelangganKemahiran InterpersonalKemahiran Kakitangan