As an Account Specialist for Career Support Associate/Customer Success, your primary goal is to drive successful job placements by strategically engaging with employers and job seekers.

In this role, you will collaborate closely with employers to understand their hiring needs, provide tailored candidate recommendations, and optimize job postings for maximum visibility. You will also act as a trusted advisor to job seekers, guiding them through the application and interview process while ensuring a seamless experience within the **** portal.

• Conducting outreach via phone, email, and SMS to coordinate interviews and hiring opportunities.
• Managing employer relationships to enhance job posting effectiveness and hiring success.
• Tracking and improving hiring metrics, including interview-to-offer and offer-to-hire ratios.
• Driving job placements while ensuring alignment with business KPIs, such as monthly revenue targets and lead conversions.
• Your ultimate goal is to maximize successful job placements while building strong, long-term partnerships with both employers and candidates.

More specifically, your responsibilities include the following:

● Job Seeker Support:

• Proactively recommend opportunities to the candidates and emphasize job listing benefits
• Review candidate profiles and resumes submitted by job seekers
• Look for current openings or job postings in the **** career pages that fit the job seeker’s profile and qualifications
• Understand the job seekers’ strengths and opportunities and help them be better fit for the job by recommending resume and profile improvements, etc.
• Explain the requirements of the employers to job seekers

● Employer Support:

Approach all tasks with a mindset of putting ourselves in the customer’s position and making every effort to solve their hiring challenges effectively.

• Strongly recommend **** candidates and the **** service to employers, always considering their hiring needs and challenges.
• Convince employers to retain their accounts and job listings, and encourage them to expand their hiring through **** by understanding their goals and concerns.
• Coordinate interview scheduling between employers and job seekers with attention to employer preferences and availability.
• Assist employers in arranging interviews with candidates, ensuring a smooth and responsive experience.
• Ensure that competent and qualified candidates are regularly

• Minimum of 3 years of experience in a contact center (Voice or Voice + Non-voice) in B2B Sales or Saas environment and customer care operation with no less than 1 year of tenure in any employer in the past 2 years.
• Demonstrated experience in driving customer and client satisfaction
• Experience in independently managing tasks end-to-end
• Self-starter with a start-up mindset
• Excellent and Strong conversational English communication skills
• Demonstrated ability to handle multiple tasks using multiple tools and systems

Preferred Qualifications

• At least 3 years of solid experience in B2B Sales, Saas
• Customer Success Experience in handling SaaS systems
• Experience in selling SaaS systems and customer management