Customer Service Representative

HCL Technologies Ltd.

RM3-3.4K[Bulanan]
Di lokasi - Taguig1 - 3 Tahun PengalamanSarjana MudaSepenuh-masa
Kongsi

Keterangan Kerja

Manfaat

  • Elaun

    Elaun Makanan, Elaun Pengangkutan, Bayaran Balik Perubatan

  • Pengiktirafan dan Ganjaran Pekerja

    Bonus Prestasi, Penilaian Tahunan, Program Pengiktirafan Pekerja

  • Faedah Mandat Kerajaan

    Gaji Bulan ke-13, Pinjaman Pekerja, Dana Pag-Ibig, Cuti Berbayar, Philhealth, SSS/GSIS

  • Insurans Kesihatan & Kesejahteraan

    Kemalangan & Insurans Kecacatan, Insurans Pergigian, Insurans Hayat, HMO

  • Cuti & Pelepasan

    Cuti Sakit, Curi Percutian

Baca Lebih Lanjut

Penerangan


Manage administration of billing activities for an assigned group of accounts to improve customer experience, provide sales support and AR resolution and ensure billing accuracy and completeness. CBM I position supports primarily Priority level II & III contracts.


Main Activities of the role

  • Engage with Delivery VP’s on critical customer requirements and escalations
  • Participate in client meetings/discussions on billing related activities
  • Key client liaison Interface for Billing to Cash
  • Manage collection and accuracy of invoice presentment requirements including:

o IPSOW consultation

o Presentment set up and maintenance – IM, eBap, EIPP, PO and special references

o Address Special Handle processing and requirements

  • Consult on post invoice questions/confirmations to confirm requirements have been met
  • Interface with Operation to enhance processes to prevent recurring defects
  • Collections interface to facilitate invoice payment within terms to reduce impacts of

o Cash aging

o Stop Service

o DSO

  • Interface with Inquiry team on issue resolution
  • Adherence to key/compliant guidelines and performance measures


PRIMARY FUNCTIONS

  • Supports new business billing set up and implementation
  • Consults with internal Sales and Delivery management groups (CM’s, SOM’s, SDM’s and Delivery VP’s) to advise on solutions to address customer billing requirements
  • Engages with external client management groups to understand and document billing requirements
  • Supports existing business and retention efforts as key client liaison Interface for Billing to Cash management groups; 50% of time spent interacting with internal customer meetings.
  • Ability to project problems with development and execution of appropriate countermeasures for swift problem resolution
  • Manage collection and accuracy of pre invoice presentment requirements including:
  • IPSOW consultation
  • Presentment set up and maintenance – IM, eBap, EIPP, PO and special references
  • Special Handle processing and requirements
  • Consults with Customer or internal partners on post invoice questions/confirmations to ensure that established billing requirements have been met (1st invoice reviews)
  • Interface with Operation to enhance processes to prevent recurring defects
  • Interface for Collections and other business partners to facilitate invoice payment within terms to reduce impacts of
  • Cash Aging
  • DSO

Adherence to key/compliant guidelines and performance measures

Syarat-syarat

  • Has billing experience for minimum 1 yr
  • Fluent in English, both written and verbal 90% or above  
  • Strong organizational,  time management and follow up skills 
  • Ability to interpret contractual T’s & C’s 
  • Proficiency with Microsoft Office to include Word, Outlook, Excel, and OneNote 
  • Minimum Excellent customer service, interpersonal and communications skills 
  • Minimum Ability to handle multiple priorities/tasks in a fast paced work environment 
  • Individual contributor role with ability to utilize solid judgement and independent thinking 


Khidmat PelangganPengebilanKewanganKemahiran Berkomunikasi
Preview

Marjorie Dreu

RecruiterHCL Technologies Ltd.

Aktif dalam masa tiga hari

Tempat Bertugas

McKinley Cyberpark, Science Hub, Campus Ave, cor Turin St, Taguig, 1634, Philippines

Disiarkan pada 05 June 2025

Laporkan

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