• Handle inbound and outbound customer service calls
• Address and resolve customer concerns in a timely and professional manner
• Provide accurate information on products, services, and account inquiries
• Document all customer interactions clearly and thoroughly
• Adhere to performance metrics such as quality, response time, and customer satisfaction
• Maintain a positive, empathetic, and professional attitude toward customers at all times

Qualifications:

• Minimum 2 years of International BPO experience
• Must be a College Graduate or College Level (Undergrad)
• Must have experience in Billing
• Strong communication and problem-solving skills
• Ability to work in a fast-paced, customer-focused environment
• Willingness to work onsite and on graveyard shift
• Strong attention to detail and the ability to multitask