Customer Service Representative – Retail Account (BPO | Open for Freshers!)

Location: Marikina, Santa Mesa, Makati, and Ilocos sites.

Work Setup: Onsite

Employment Type: Full-Time

About the Role

Ready to kickstart your career in the BPO industry? Join our Retail Account team and be part of a dynamic, customer-focused environment!

As a Customer Service Representative, you’ll assist shoppers with orders, product inquiries, and general concerns — delivering excellent service for some of the world’s top retail brands.

This is the perfect opportunity for fresh graduates or first-time job seekers who want to develop strong communication and problem-solving skills in a fun and supportive workplace.

Key Responsibilities

• Handle customer inquiries via phone, chat, or email in a professional and friendly manner.
• Assist with order tracking, returns, exchanges, and refunds.
• Provide accurate information about products, promotions, and store policies.
• Ensure a positive customer experience in every interaction.
• Collaborate with your team to meet performance goals such as quality, efficiency, and customer satisfaction.

Qualifications

• High School Graduate / Senior High School Graduate / College Undergraduate / College Graduate
• No BPO experience required
• Good English communication skills
• Strong customer service mindset and eagerness to learn
• Basic computer literacy and typing skills

What We Offer

• Competitive entry-level salary + performance incentives
• Paid training and continuous career development
• Health benefits and paid time off (based on company policy)
• Fun, inclusive, and supportive work culture