• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Provide knowledgeable assistance regarding products and services.
• Resolve customer issues effectively to ensure satisfaction and retention.
• Maintain accurate records of customer interactions and transactions.
• Work collaboratively with team members to improve customer experience.

Requirements

• Educational Qualifications: At least Senior High/High School Graduate
• Experience Level: 6 months in BPO
• Skills and Competencies: Proficiency in English language and customer service practices
• Skills and Competencies: Familiarity with Salesforce and call centre operations
• Qualities and Traits: Strong interpersonal and people skills with a customer-first attitude
• Experience Level: Understanding of sales pipeline processes is a plus