Join our growing team and help us deliver exceptional service to customers around the world! If you’re passionate about helping people, love problem-solving, and thrive in a fast-paced environment, this role is for you.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional and friendly manner
• Provide accurate product information, assist with order placement, and address customer concerns
• Handle complaints, process returns/exchanges, and escalate complex issues when needed
• Maintain and update customer records and order details in internal systems
• Proactively follow up to ensure timely resolutions and outstanding customer satisfaction
• Collaborate with internal teams to troubleshoot issues and enhance overall service quality

Requirements

• Proven experience in customer service (e-commerce, retail, or apparel background highly preferred)
• Knowledge or experience in apparel, fabrics, textiles, and garments
• Excellent verbal and written English communication skills with a neutral to strong accent
• Ability to manage high-volume calls while staying calm and positive
• Strong critical thinking, troubleshooting, and multitasking abilities
• Familiarity with CRM tools, order management systems, and MS Office/Google Suite
• Willingness to work flexible hours based on business demands

Preferred Qualifications

• Strong, clear English accent
• Previous experience in remote/offshore customer service support