• Supervise daily operations of the customer service team to ensure high-quality service delivery.
• Train and mentor team members to enhance their interpersonal and problem-solving skills.
• Monitor performance metrics and provide feedback to staff to improve service outcomes.
• Coordinate scheduling and staffing to ensure optimal coverage during peak hours.
• Manage customer accounts and address escalated inquiries or complaints effectively.

Requirements:

• Educational Qualifications: Bachelor’s degree in Business, Communications or a related field.
• Experience Level: 1-3 years of experience in customer service or supervisory roles.
• Skills and Competencies: Excellent people skills and strong work ethic.
• Skills and Competencies: Proficiency in English, both written and verbal.
• Skills and Competencies: Organizational skills with the ability to manage multiple tasks.
• Qualities and Traits: Strong interpersonal skills and problem-solving abilities.
• Skills and Competencies: Experience with call center operations and account management.