ROLES AND RESPONSIBILITIES

A. Does (The tasks / responsibilities that the role performs to address requirements in Key Result Areas)

● Ability to gather business requirements and translate the requirements to reports and dashboards

● Create simple yet effective dashboards, reports, etc. as needed by the business in support of projects and operational requirements

● Provide actionable insights by performing data analysis and data mining

● Perform complex ad hoc data queries and provide data extracts as needed by the business

● Create and update documentation and help maintain the team document portal

● Build complex queries on large volumes of data using SQL

● Act as primary Analyst for urgent data and reporting requirements as required by the Leadership team

● Act as L1/L2 Analyst for urgent operational data requirements

● Ability to provide requirements, updates, and resolve known issues in timely manner

● Support Delivery team in the distribution of reports, data files, etc. via email and sftp, and maintenance of distribution list

● Create and update operations support documentation, and maintain tech and operations support document portalEnsure data security practices in the deployed pipelines

● Standardize different queries and optimize them to speed up query times

● Build automation workflows and ensures job uptime and performance

● Attend escalated support calls during business hours and outside business hours (e.g. weekdays after 6 PM, during weekends and holidays, etc.)

● Identify automation opportunities and implement workflows

● Maintain uptime for different automation tasks

B. Displays (The Knowledge, Skills, and Behaviors indicating how tasks / responsibilities will be performed)

● Ability to handle urgent data and reporting requirements from the business

● Willingness to work with different stakeholders across the organization

● Leadership skills to help establish the team’s ways-of-working, processes, deliverables, and documentation

● Strong collaboration skills

● Agile mindset with ‘fail fast, learn fast’ attitude

● Detail-oriented to verify the integrity of gathered data and reports

● Experience in analytics and data warehousing concepts, terminologies, and architecture

● Good oral and presentation skills are a must

● Excellent team player with good analytical skills in providing insights to numbers

● Ability to work closely with colleagues to try and identify data related problems and solve them

● Capability to adapt, develop or introduce projects that can be used for data analysis

● Coordinates and supports the Technical Team on the updates of the Data Sources System

C. Delivers (The specific outputs / tangible results produced by the role; resources responsible for) ● Dashboard, reports, data extracts, and ad hoc requests to the business

● Top-notch analytics support in accordance with agreed SLAs and KPIs

● Comprehensive and up-to-date support documentation

● Improvements in queries and reporting performance

● Processes and workflows in accordance with best practices

SKILLS, QUALIFICATIONS, AND COMPETENCIES JOB DESCRIPTION

● Experience working with SQL required

● Experience in Google Data Studio, Google Sheets, Excel required

● Experience in Google BigQuery, Tableau, Power BI, Metabase, DaaS preferred

● Experience in Hadoop or Big Data technologies preferred

● Experience working with MySQL preferred

● Experience working with Python/Scala preferred

● Experience in JIRA and Confluence preferred

● 3-5 years of experience in software development or QA roles.

Please refer to job description.