An account manager is a professional responsible for maintaining and improving relationships with a company's existing clients. They focus on building and nurturing those relationships, often acting as the primary point of contact for the client and serving as a liaison between the client and the company. Account managers may also be involved in identifying new business opportunities with existing clients and negotiating contracts. 

Here's a more detailed look at the role:

Key Responsibilities:

• Client Relationship Management:

  Account managers are the main point of contact for clients, addressing their needs, concerns, and questions. 

• Client Satisfaction:

  They strive to ensure clients are satisfied with the products or services they receive, working to resolve any issues or concerns. 

• Business Development:

  Account managers may identify new opportunities to expand business with existing clients, such as upselling or cross-selling products and services. 

• Communication:

  They regularly communicate with clients, keeping them informed about new products, services, and company updates. 

• Collaboration:

  Account managers work with various internal teams, such as sales, marketing, and customer service, to ensure client needs are met. 

• Reporting and Analysis:

  They may be responsible for tracking key metrics related to client accounts and reporting on performance. 

Key Skills:

• Communication: Excellent verbal and written communication skills are crucial for interacting with clients and building strong relationships. 

• Relationship Building: The ability to build and maintain strong, trusting relationships with clients is essential. 

• Problem-Solving: Account managers need to be able to identify and solve problems that may arise with client accounts. 

• Negotiation: They may be involved in negotiating contracts and deals. 

• Customer Service: Strong customer service skills are needed to ensure client satisfaction. 

• Sales Skills: While not always the primary focus, account managers may be involved in upselling and cross-selling. 

Please refer to job description.