Financial Operations Specialist

Rate: Php. 28,000 to 30,000 package

The Financial Operations Specialist will ensure that our internal and external clients are provided an excellent standard of service and a high level of customer satisfaction is maintained. The ideal candidate loves the challenge of solving various issues and appreciates a fast-paced environment where teamwork is essential. Successful incumbents will be effective written and oral communicators and able to assist customers throughout the entire process. If you are customer focused, detailed oriented, and accurate, with strong problem-solving abilities, apply now!

Responsibilities & Duties:

• Ensuring customers receive prompt, efficient and courteous attention.
• Demonstrate friendliness and proper phone/e-mail etiquette with every customer.
• Working directly with floor plan companies regarding payments.
• Maintaining a good flow of communication with Collections regarding payment exceptions.
• Proactively providing feedback to Supervisors and other stakeholders regarding customer issues or when system functionality is impacting ability to transact.
• Practicing and promoting teamwork at all times.
• Bringing a positive and contagious attitude to work each day, supporting both co-workers and customers.
• Ensuring proper follow-through on directives.
• Knowing and following company policies, standard operating procedures, and applicable state and federal laws at all times.

Educational Requirements & Qualifications:

• High School Diploma or GED with at least one (1) year of experience dealing with financial transactions.
• Proficiency with Microsoft Office Products preferred.
• Experience with payment processing or accounts receivable experience preferred
• Automotive industry preferred
• Effective communication skills both written and oral
• Ability to work in a fast-paced environment with adaptability and agility
• Proactive with strong problem solving and organizational skills with the ability to see the big picture
• Attention to details with the ability to analyze and gather information to ensure accuracy and completeness
• Proven track record in showing initiative and ownership of your work

Please refer to job description.