Front Office Associate

Sunstar Grand Hotel Inc.

RM1.1-1.5K[Bulanan]
Di lokasi - Manila<1 Thn PengalamanSarjana MudaSepenuh-masa
Kongsi

Keterangan Kerja

Manfaat

  • Faedah Mandat Kerajaan

    Gaji Bulan ke-13, Dana Pag-Ibig, Philhealth, SSS/GSIS

Penerangan

As a Front Office Associate, you are the first point of contact for guests or clients, and your role is to provide excellent customer service and support. This position involves managing check-ins, check-outs, answering inquiries, handling reservations, and resolving guest issues, all while maintaining a professional and welcoming environment.


Key Responsibilities:

  • Guest Services:
  • Greet and welcome guests as they arrive.
  • Facilitate smooth check-in/check-out procedures.
  • Address guest requests, inquiries, and complaints promptly and efficiently.
  • Provide information about services, amenities, and local attractions.
  • Administrative Duties:
  • Answer incoming calls, manage correspondence, and handle reservations.
  • Process guest payments, including room charges and incidentals.
  • Maintain accurate records, logs, and reports.
  • Balance the cash drawer and prepare daily financial statements.
  • Coordination:
  • Liaise with housekeeping, maintenance, and other departments to ensure guest satisfaction.
  • Ensure special requests are communicated and addressed.
  • Problem-Solving:
  • Handle financial discrepancies or billing concerns.
  • Resolve guest concerns or complaints by providing appropriate solutions.
  • Escalate issues to management when necessary.
  • Adherence to Policies:
  • Follow company policies, safety procedures, and regulatory requirements.
  • Maintain a clean and orderly front desk area.

Work Environment:

  • May require standing for long periods and handling or lifting moderately heavy items.
  • Ability to work flexible hours, including weekends and holidays.

Syarat-syarat

  • College Graduate
  • Previous experience in customer service, preferably in a front office/hospitality role.
  • Strong communication and interpersonal skills.
  • Proficiency in using front office systems (e.g., property management software).
  • Ability to multitask, prioritize, and work well under pressure.
  • Problem-solving skills and attention to detail.
  • Professional demeanor and appearance.
Bahasa InggerisKhidmat PelangganPengurusan Hubungan PelangganKemahiran InterpersonalKemahiran BerkomunikasiOrganization SkillKeen to details
Preview

Patricia Biag

HR OfficerSunstar Grand Hotel Inc.

Balas Hari Ini 0 Kali

Tempat Bertugas

Sun Star Grand Hotel. 665-667 Quezon Blvd, Quiapo, Manila, 1001 Metro Manila, Philippines

Disiarkan pada 26 December 2024

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