Company Description

Awesome Hotel, Inc. offers guests an exciting experience with its beachfront views, delectable international cuisine, well-equipped rooms, and genuine Filipino hospitality. Located in Metro Manila, the hotel ensures an unforgettable stay and a life-changing perspective for its visitors. We are committed to providing exceptional service and a memorable experience to every guest.

Role Description

This is a full-time on-site role for a Front Office Manager at Awesome Hotel, Inc., located in San Juan, La Union. The Front Office Manager will be responsible for overseeing the front desk operations, ensuring outstanding customer satisfaction, and managing a team of front office staff. Daily tasks include handling guest inquiries and complaints, supervising check-ins and check-outs, coordinating with other hotel departments, and maintaining high standards of customer service.

Qualifications

• Minimum 5 years experience in a front office or hotel management role
• Strong Customer Service and Customer Satisfaction skills
• Excellent Communication skills, both written and verbal
• Proven ability to lead and manage a team effectively
• Attention to detail and organization skills
• Proficiency in hotel management software is a plus
• Background in hospitality or related field is advantageous
• Bachelor's degree in Hospitality Management, Business Administration, or related field preferred