We are seeking a capable and experienced Operations Supervisor / Manager to oversee the daily operations of our Showroom and Service Centre in Hong Kong, with responsibility across sales, aftersales, and operational coordination. The role requires a hands-on leader who is committed to operational excellence, customer service, and team management.

This position is well-suited for individuals with a strong background in operations, particularly within the automotive industry, who are ready to drive efficiency and growth in a fast-paced environment.

WORKING HOURS

• 9:00 AM to 7:00 PM (Monday to Friday) Hong Kong Time
• 9:00 AM to 1:00 PM (Saturday) Hong Kong Time

RESPONSIBILITIES

• Oversee daily operations of the Hong Kong Showroom and Service Centre, ensuring smooth coordination across sales, service, and logistics.
• Manage end-to-end sales and aftersales workflows, including vehicle handovers, service scheduling, and warranty handling.
• Supervise inventory control processes, including stock-in/out tracking, audits, and reconciliation.
• Coordinate with the finance team on invoicing, payment tracking, and operational cost monitoring.
• Liaise with government departments on homologation, type approval, licensing, and regulatory compliance.
• Lead and support the operations team through task delegation, training, and performance oversight.
• Support the front-line sales team in achieving targets and maintaining high customer service standards.
• Prepare and maintain accurate reports covering service performance, inventory, and key operational metrics.
• Identify and implement process improvements to increase efficiency and reduce operational friction.
• Collaborate with internal departments and external vendors to support daily business functions.
• Handle operational issues and customer concerns promptly and professionally.
• Report directly to management and provide timely updates on operational status and business risks.

QUALIFICATIONS & SKILLS

• Minimum of 2 years’ experience in operations, showroom, or service centre management, preferably within the automotive industry.
• A Bachelor’s degree in Business Administration, Operations, Logistics, or a related field is preferred.
• Demonstrated ability to lead teams, manage operational workflows, and deliver consistent results.
• Strong background in customer-facing roles, with a focus on service quality and issue resolution.
• Familiarity with inventory systems, service tracking tools, and retail operations software.
• Excellent organizational, problem-solving, and communication skills.
• Proficient in both English and Cantonese (spoken and written).
• Adaptable and willing to operate in a fast-paced environment with shifting priorities.
• Experience in the automotive industry is preferred.
• Possession of a valid motorcycle license is advantageous but not required.

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職位簡介

我們現正招聘一位具能力及經驗的營運主管／經理，負責管理香港陳列室及服務中心的日常運作，涵蓋銷售、售後服務及營運協調。此職位需要一位實幹型領袖，專注於營運效能、卓越的客戶服務及團隊管理。

此職位特別適合具營運管理背景、尤其於汽車行業擁有豐富經驗的專業人士，能於快節奏的環境中推動效率並促進業務增長。

職責範疇

• 全面管理香港陳列室及服務中心的日常運作，確保銷售、售後及物流環節協調順暢。
• 管理整個銷售及售後流程，包括車輛交付、服務安排及保養／保用處理。
• 監督庫存控制流程，包括收貨／出貨追蹤、盤點及賬目核對。
• 與財務部協作，處理發票、付款跟進及監察營運成本。
• 負責與政府部門聯繫，辦理車輛認證、型號核准、牌照申請及合規事宜。
• 帶領並支援營運團隊，負責工作分配、培訓及績效監察。
• 協助前線銷售團隊達成銷售目標，並確保高水平的客戶服務質素。
• 編製並更新各類準確報告，包括服務表現、庫存狀況及主要營運指標。
• 識別及實施流程優化方案，提高營運效率及減少阻礙。
• 與內部各部門及外部供應商協作，支援日常營運需求。
• 專業處理營運問題及客戶查詢，迅速作出跟進。
• 向管理層匯報工作進度，並就營運狀況及風險作出適時回報。

資格及技能要求

• 最少兩年營運、陳列室或服務中心管理經驗，有汽車行業背景者優先。
• 持有工商管理、營運管理、物流或相關學科之學士學位者優先考慮。
• 具領導能力及營運流程管理經驗，能穩定交付工作成果。
• 曾從事客戶服務相關職務，重視服務質素及問題解決能力。
• 熟悉庫存管理系統、服務追蹤工具及零售營運相關軟件。
• 具備優秀的組織、解難及溝通技巧。
• 能操流利粵語及英語，包括書寫及口語。
• 能適應快節奏工作環境，並靈活應對變化中的工作優次。
• 擁有電動出行或汽車行業經驗者尤佳。
• 持有有效電單車駕駛執照者更佳，惟非必需條件。