• Support clients Alternative Workplace Strategies and encourage adoption of new workspace culture.
• Assist in the rollout of new workplace technology tools and roadmaps.
• Lead discussions with business units to gather and analyze space requirements (e.g., headcount, growth, special support needs).
• Collect, compile, and analyze space and occupancy data to inform planning decisions.
• Generate visual and data-based reports to illustrate operational and spatial requirements.
• Respond to and manage internal service requests via ticketing system; monitor open tickets against KPIs and service-level agreements.
• Coordinate with external vendors/resolvers to address service tickets.
• Track ticket status and ensure timely resolution, flagging aging tickets (e.g., unresolved >5 days).
• Develop recommendations and solutions based on workplace data, maintaining up-to-date program records.
• Attend client meetings, obtain necessary approvals, and ensure alignment with contractual SLAs.
• Conduct space vacancy checks and ensure data accuracy through site walks.
• Deliver high standards of customer service, aligned with a hospitality-focused approach.
• Oversee workplace logistics: fleet management, meeting room support, security coordination, and physical event setups.
• Manage wellness, safety, and training programs as part of onsite operational support.
  
  
  

• Bachelors degree in any field or equivalent professional training.
• At least 5 years of work experience, with a minimum of 3 years in front office or customer service roles.
• Minimum of 2 years experience in a similar capacity.
• Strong planning, coordination, and execution skills.
• Proven accountability and ownership of objectives and results.
• Exceptional customer service commitment and hospitality mindset.
• Able to make informed decisions quickly and effectively.
• Mentorship and team development experience is an advantage.
• Proficient in Microsoft Office applications.
• Flexible work availability: willing to work overnight, on weekends, holidays, and render overtime as required.
  

Please refer to job description.