At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

We’re currently looking for a high caliber professional to join our team as Officer - HR Operations Support Analyst 2, Hybrid based in Manila, Philippines. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• We empower our employees to manage their financial well-being and help them plan for the future.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
• We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.
  
  

The HR Operations Support Analyst 2 is an intermediate level position responsible in ensuring the smooth execution of training programs by providing operational support and managing training-related processes. This position is responsible for processing training requests, monitoring learner completions, maintaining accurate training records, and generating reports. The analyst will act as a liaison between Learning Implementation Services, managers, and other stakeholders to facilitate effective learning operations. This role requires working UK business hours.

In this role, you are expected to:

• Manage and process training requests, ensuring accuracy and timely execution.
• Monitor and follow up on training completions to ensure compliance with deadlines.
• Maintain accurate and up-to-date training records.
• Generate and distribute training reports to relevant stakeholders, ensuring data integrity.
• Analyze training completion rates and escalate issues as needed.
• Serve as the primary point of contact for managers and other stakeholders regarding training requests and status updates.
• Respond to inquiries related to training requirements and procedures.
• Identify opportunities to streamline operations and improve efficiency.
• Ensure adherence to training policies, guidelines, and compliance requirements.
• Support audits and compliance checks by providing necessary training records and reports.
  
  

As a successful candidate, you’d ideally have the following skills and exposure

• 0-2 years relevant experience
• Proficient in Microsoft Office
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
• Self-motivated and detail oriented
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills
  
  

Education:

• Bachelor’s degree/University degree or equivalent experience
  
  

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

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Job Family Group:

Operations - Core

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Job Family:

Operations Support

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Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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