Information Technology Service Desk

Divergence HR Consulting Philippines

Boleh Dirunding
Hibrid - Makati1 - 3 Tahun PengalamanSarjana MudaSepenuh-masa
Kongsi

Keterangan Kerja

Penerangan

Job Summary:

IT Service Desk serves as the first point of contact for technical support within an organization, providing efficient and professional assistance to resolve IT-related issues. This role involves responding to and managing service requests, troubleshooting hardware, software, and network problems, and ensuring that incidents are resolved promptly or escalated to the appropriate teams.


Job Responsibilities:

  • Handle incoming support requests via ticketing systems, phone, and other communication channels.
  • Perform initial triage, troubleshooting and resolution of basic to intermediate IT issues.
  • Manage user onboarding and IT-related requests.
  • Escalate complex cases to higher-level engineers.
  • Conduct system testing, updates, audits, and maintain accurate documentation.
  • Perform routine system checks and report any irregularities.
  • Assist in maintaining an inventory of IT assets and ensuring system security compliance.
  • Recommend process improvements to enhance service desk efficiency and user satisfaction.


Job Responsibilities:

  • Graduate of Bachelor's Degree in Information Technology, Computer Science or any related field.
  • Strong technical Skills in workstation operating systems and business IT infrastructure.
  • At least 3-5 years work experience in the related field.
  • Knowledgeable in networking fundamentals, Microsoft 365, Microsoft Azure and Security Basics.
  • Excellent communication skills and customer service abilities for frequent interaction with U.S Based clients.
  • Team player; willingness to learn and take on advanced responsibilities.
  • Can start immediately.

Syarat-syarat

Please refer to job description.

Penyelesaian masalahCustomer SupportPentadbiran SistemRangkaianRemote SupportTechnical DocumentationIncident ManagementPenyelesaian MasalahSistem PengendalianHardware Support
Preview

Boss

HR ManagerDivergence HR Consulting Philippines

Tempat Bertugas

1286 Sen. Gil Puyat Avenue, Unit 707, Makati City, Metro Manila, PH

Disiarkan pada 01 June 2025

Laporkan

Peringatan Keselamatan Bossjob

Jika jawatan memerlukan anda bekerja di luar negara, sila berhati-hati dan berhati-hati dengan penipuan.

Jika anda menemui majikan yang mempunyai tindakan berikut semasa pencarian kerja anda, sila laporkan segera

  • menahan ID anda,
  • menghendaki anda memberikan jaminan atau mengumpulkan sesuatu,
  • memaksa anda untuk melabur atau mengumpul dana,
  • mengumpul faedah haram,
  • atau situasi haram yang lain.