L1 Service Desk

Panoptik Global

RM2.3-3.1K[Bulanan]
Hibrid - Pasig1 - 3 Tahun PengalamanSarjana MudaKontrak
Kongsi

Keterangan Kerja

Penerangan

This role involves providing the first level of support, with a focus on delivering firsthand assistance for store systems.

  • Keeping the user informed of progress
  • Communication with users - keeping them informed of incident progress, notifying them of impending changes or agreed outages
  • Closing all resolved incidents, requests, and other calls.
  • Resolving incidents/service requests when first contacted, whenever possible
  • Provide accurate information on IT Products or services
  • Escalating incidents/service requests that they cannot resolve within agreed timescales.
  • Identify and suggest possible improvements on procedures
  • Conducting customer/user satisfaction call-backs/surveys as agreed.
  • Serve as the first point of contact for customers seeking technical assistance over the phone, chat, or self-service tickets.
  • Pass on any feedback or suggestions from customers to the appropriate team.
  • Providing first-line investigation, diagnosis, and isolation.
  • Determine the best solution based on the issue and details provided by the customer.
  • Walk the customer through the problem-solving process.


Syarat-syarat

  • 1-3 years of experience
  • Bachelor's degree preferred
L1 Service Desk
Preview

HR Panoptik Global

HR OfficerPanoptik Global

Aktif hari ini

Tempat Bertugas

Ortigas Center. Ortigas Center, Pasig, Metro Manila, Philippines

Disiarkan pada 20 May 2025

Panoptik Global

Tidak Dibiayai

<50 Pekerja

Sumber Manusia

img
Panoptik Global

Lihat pengambilan kerja

Laporkan

Peringatan Keselamatan Bossjob

Jika jawatan memerlukan anda bekerja di luar negara, sila berhati-hati dan berhati-hati dengan penipuan.

Jika anda menemui majikan yang mempunyai tindakan berikut semasa pencarian kerja anda, sila laporkan segera

  • menahan ID anda,
  • menghendaki anda memberikan jaminan atau mengumpulkan sesuatu,
  • memaksa anda untuk melabur atau mengumpul dana,
  • mengumpul faedah haram,
  • atau situasi haram yang lain.