Learning and Development Trainer

Offshore Business Processing

Mustahak
RM1.9-2.7K[Bulanan]
Di lokasi - Pasig1 - 3 Tahun PengalamanSarjana MudaSepenuh-masa
Kongsi

Keterangan Kerja

Manfaat

  • Pengiktirafan dan Ganjaran Pekerja

    Bonus Prestasi, Penilaian Tahunan, Anugerah Pekerja Bulanan, Program Pengiktirafan Pekerja, Insentif

  • Faedah Mandat Kerajaan

    Gaji Bulan ke-13, Dana Pag-Ibig, Cuti Berbayar, Philhealth, SSS/GSIS

  • Insurans Kesihatan & Kesejahteraan

    HMO

  • Pembangunan Profesional

    Latihan Pekerjaan, Pembangunan Profesional

  • Cuti & Pelepasan

    Cuti Bersalin & Paterniti, Cuti Sakit, Cuti Ibu Bapa Tunggal, Curi Percutian

Baca Lebih Lanjut

Penerangan

  • HMO on Day 1
  • Receive promising perks and rewards
  • Experience travel opportunities
  • Get recognized for what you do
  • Achieve work-life balance
  • Improve exponentially with enhanced learning


Responsibilities

  • To train, support and mentor associates on required skills per client request
  • To assist the Training Supervisor with tasks and responsibilities related to the post
  • To set a timeline or training calendar cycle, which promotes increased operational efficiency
  • To carry out strict process compliance on all levels within the team
  • To update and review training plans that adapt to business needs
  • To participate and contribute on weekly, bi-weekly and monthly business review meetings
  • To administer Learning and Performance Needs Analysis (LPNA) on current team members
  • To conduct and develop effective training techniques or methods to new hires and existing team members
  • To identify and provide essential information for the trainees' and team members’ development and needs
  • To develop and update training curriculum through coming up with the best resolutions and applying itaccordingly
  • To ensure high customer satisfaction through conducting NPS surveys at a defined frequency
  • To plan and provide training support and development plans for team members
  • To come up and conduct refresher training for existing team members that develop key skills that are essential for their respective accounts and roles Design and implement training programs
  • Evaluate the outcomes of training sessions and maintain records of trainees’ progress and achievements
  • To facilitate or manage soft skills training such as for back-office, voice, leadership and customer experience

Syarat-syarat

  • With at least 2-years of experience in Training & Development or equivalent area
  • Must be a college graduate or completed at least 2-years in college
  • Background and/or experience in freight forwarding or customs brokerage is an advantage
  • Background and/or experience in drafting and creating technical training documents and manuals is an advantage
  • Willing to work on public holidays/festivals if scheduled/required
  • Amenable to flexible work schedules and flexible working hours as determined by business need/s
  • Works well with time management and optimistic approach to challenging roles or tasks
  • Carry the initiative to sustain and satisfy client relationships as well as train and develop the team
  • A competent team player with great grasp on the business and associate needs
  • Resolution/results oriented and can proactively propose/share process improvement ideas/insights
  • Collaborates well with other departments/teams but should also have the demonstrated ability to work independently with minimal supervision
  • Eager to promote and uphold the corporate values
  • Willing to be assigned for both Ortigas, Pasig City and/or Cubao, Quezon City
  • Available to start ASAP
Kemahiran Komunikasi Bertulis dan LisanKemahiran Berkomunikasi
Preview

Funcion Jocille

Sourcing SpecialistOffshore Business Processing

Aktif dalam masa tiga hari

Tempat Bertugas

18th, Offshore Business Processing - Ortigas, 17th Floor Cyberscape Gamma Topaz & Ruby Roads, Ortigas Center, Pasig, Metro Manila, Philippines

Disiarkan pada 13 March 2025

Peringatan Keselamatan Bossjob

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  • mengumpul faedah haram,
  • atau situasi haram yang lain.