Company Description

TTP Outsourcing makes outsourcing to the Philippines simple and efficient. We specialize in recruiting, selecting, and hiring exceptional remote and offshore staff. Our expertise spans various fields, including finance and accounting, real estate, travel industry, construction, supply chain/logistics, and general administration/customer service. At TTP Outsourcing, we help businesses systemize, automate, and delegate tasks to grow and elevate their operations.

Role Description

As a Mortgage Credit Analyst & Parabroker, you will play a pivotal role in supporting brokers by managing end-to-end loan applications, from initial client liaison to post-settlement follow-up. Your responsibilities will include verifying documentation, conducting credit assessments, liaising with lenders and stakeholders, and ensuring compliance with AU mortgage regulations. With your analytical skills and attention to detail, you will identify suitable loan products, resolve complex file issues, and maintain accurate CRM records. This role requires a proactive, tech-savvy professional with 3–5 years of experience in AU mortgage processing, exceptional communication skills, and the ability to thrive in a fast-paced environment.

Duties and Responsibilities:

• Provide general administration support to the brokers
• Liaise with clients to gather information and documentation needed for their loan application
• Data management in CRM and review + lodge ApplyOnline
• Liaise with all stakeholders (clients, lenders, solicitors, accountants etc) to process the application to settlement
• Constantly update clients with the progress of their application
• Constantly upgrade policy and product knowledge through ongoing training
• Follow up client information via phone and email
• Identify suitable lenders to meet client needs (Majors Bank. 2nd tier, Non-Banks)
• Speak with banking representatives (lending) to clarify key details
• Schedule follow up with clients and lending representatives
• Update and maintain CRM and other internal database
• Assist with compliance docs management + Audits from Aggregator & Lenders
• Email management

Application Processing

• Verify supporting documents
• Check credit file with Fact Find
• Doing valuations and pricing requests
• Doing servicing and borrowing capacity assessment (PAYG/Contractors/Self Employed-Trust + Company /SMSF/Low Doc Loans, Bridging Loans)
• Assist with Scenario Analysis for Clients – Buy/Sell/Upgrade/Downgrade
• Renaming of documents
• Prepare loan file, remove TFN
• Prepare email for outstanding information/queries
• Prepare Application Form, NCCP documents, Discharge, FHOG, any other lender forms

Application Lodgement

• Check signed documents
• Lodge through Apply Online
• Upload NCCP to CRM and supporting documents

Post Submission

• Do lender follow ups,
• Work with credit managers/assessors to get loans to unconditional approval stage
• Update clients on status of loan

Post Settlement

• Complete Progress payment claim forms
• Retention pricing
• Anniversary loan reviews & portfolio reviews

Qualifications and Experience:

• 3+ years AU loan processing experience (end-to-end)

• Degree qualified, Accounting/Business or other similar qualification

• Experience in any AU Mortgage CRMs (e.g. Salestrekker, E i)

• Proficient in ApplyOnline data entry and AU mortgage compliance

• Excellent communication skills both written and verbal

• Confident in making phone calls with clients when required

• Proficient in MS Office and Google applications

• High attention to detail

• Process and technology driven

• Ability to adapt to new tools and software and fast-paced environment

• Problem solving skills

• Analytical and numeracy skills

• Proactive

• Ability to multitasks and manage deadlines

• Has sense of urgency

• Can handle complex files and communicate with credit managers

• Can work autonomously

• High organisational skills

Please refer to job description.