ERPNext

• Monitor uptime, queues, and errors; triage and resolve tickets with agreed SLAs.

• User/role and permission management (least privilege); audit access regularly.

• Create custom reports, print formats, and simple scripts/automations.

• Coordinate upgrades/patches; maintain change log and rollback plan.

• Data imports/cleanup; routine backup/restore verification.

Sprout HR & Performance Plus

• Troubleshoot access, user sync, and data mismatches; document fixes.

• Maintain concise how‑to guides; support compliance and audit checks.

Integrations & Automations

• Creating Power Apps / Automations via Microsoft Power Apps/Automate

• Light integrations across ERPNext HRIS Microsoft 365 (Power Automate/Apps).

• Build small utilities (e.g., CSV cleaners, API connectors, webhook listeners).

IT Ops & Security Basics

• Identity & access (SSO/MFA where feasible), password policy, device/account off‑boarding.

• Asset inventory (devices, accounts, licenses) with renewal calendar.

• Backups (schedule, verification, restore drills) and incident response checklist.

Support & Training

• Operate an internal helpdesk with SLAs; track and report metrics.

• Run short user trainings; publish quick reference guides.

• 2–4 years in SysAdmin/IT/Business Apps (ERPNext/Frappe experience is a strong plus).

• Hands-on ERPNext admin (custom reports, data import) and basic scripting.

• Familiar with HRIS tools (Sprout HR / Performance systems preferred).

• Working knowledge of SQL, Python or JavaScript, REST APIs, Linux basics, and backups.

• Clear documentation habits and solid stakeholder communication.

Nice to Have

• Frappe framework (bench), MariaDB, Nginx; Git basics.

• Microsoft 365 admin, Power Automate/Apps, SharePoint.

• Power BI or similar reporting/BI exposure.