About Jardine Service Centre Philippines (JSC)

Jardine Service Centre (JSC) Philippines is an organization fully owned by Jardine Matheson Group which is a diversified Asian-based group with unsurpassed experience in the region, having been founded in 1832. JSC is responsible for providing back-office support to the business units of Jardine Group by administrating transactional and rule-based activities. We aim to deliver world-class services to our internal customers in a cost-efficient manner via process harmonization, application of state-of-the-art technologies, automation and process simplification.

At JSC we are scaling our technology capabilities in a broad array of different leading platforms. Our team is responsible for both application maintenance and development; delivering the technology and business solutions that will revolutionize how our various business units operate.

Responsibilities:

Salesforce Administration:

• Manage and maintain the Salesforce platform, including user accounts, roles, profiles, permissions, and security settings.
• Configure and customize Service Cloud and Marketing Cloud to meet business requirements.
• Create and maintain custom objects, fields, page layouts, record types, and validation rules.
• Develop and automate workflows, process builders, and flows to streamline business processes.

Service Cloud Expertise:

• Configure and optimize Service Cloud features, including case management, omnichannel routing, and live agent chat.
• Maintain knowledge articles, macros, and service console configurations to enhance customer support.
• Monitor and improve Service Cloud performance and user adoption.

Marketing Cloud Expertise:

• Manage email marketing campaigns, customer journeys, and automation using Marketing Cloud.
• Configure and maintain data extensions, subscriber lists, and personalized content.
• Ensure seamless integration between Marketing Cloud and other Salesforce clouds or external systems.

Cloud Integration (AWS/AliCloud):

• Collaborate with developers and IT teams to integrate Salesforce with AWS or AliCloud services.
• Manage data synchronization between Salesforce and cloud platforms (e.g., AWS S3, AliCloud OSS).
• Monitor and troubleshoot cloud-based integrations to ensure data accuracy and system performance.
• Implement and maintain secure data transfer protocols between Salesforce and cloud environments.

User Support & Training:

• Provide technical support to Salesforce users and resolve issues related to functionality, access, and performance.
• Conduct training sessions and create documentation to improve user adoption and proficiency.
• Act as the primary point of contact for Salesforce-related inquiries and support requests.

Reporting & Analytics:

• Develop and maintain reports and dashboards to provide actionable insights to stakeholders.
• Monitor key performance metrics for Service Cloud and Marketing Cloud operations.
• Ensure data integrity and accuracy across the Salesforce platform.

Best Practices & Compliance:

• Ensure all configurations and processes adhere to Salesforce best practices and security standards.
• Stay updated on the latest Salesforce features, releases, and industry trends.
• Conduct regular system audits and implement improvements as needed.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field (or equivalent experience).
• 3+ years of experience as a Salesforce Administrator.
• Proven experience with Service Cloud and Marketing Cloud configurations.
• Hands-on experience with AWS (e.g., S3, Lambda, IAM) or AliCloud (e.g., OSS, Function Compute, RAM).
• Strong understanding of Salesforce data management, security, and integration tools.
• Strong problem-solving and analytical skills.
• Excellent communication and collaboration abilities.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Experience with Salesforce Einstein Analytics or Tableau CRM preferred
• Knowledge of Agile/Scrum methodologies.
• Familiarity with DevOps tools for Salesforce deployments preferred.
• Experience with data migration and ETL tools (e.g., Informatica, MuleSoft) preferred.

Certifications (Preferred):

• Salesforce Certified Administrator.
• Salesforce Certified Service Cloud Consultant.
• Salesforce Certified Marketing Cloud Administrator.
• AWS Certified Cloud Practitioner or AliCloud Certified Professional.

Please refer to job description.