• Technical ownership of assigned clients
• Active participant in determining the efficacy and efficiency of existing client infrastructure, systems, software, and processes
• Make recommendations for the completion of projects to meet client needs as well as improve identified deficiencies
• Ownership and resolution of escalated client technical issues
• Includes working with clients and their vendors until resolution is reached
• Escalations focus on infrastructure and critical business impacting issues
• Documentation and network diagram creation and updates
• Change control approval
• Reviewing changes written by other engineers
• Writing changes for complex tasks to be executed by other engineers
• Changes follow established processes and/or industry best practices
• Problem identification, reason for outage and root cause analysis documentation for all issues depending on situation and outcome
• Identify systemic and pervasive issues related to products and/or processes and drive actions to prevent future problems
• Participate in 2nd Level on-call rotation
• 2nd level on call consists of issues already reviewed by a 1st level on-call engineer and determined to be outside of their ability to resolve
  

• Collaborate and partner with Account Management Team on Technology Business Reviews, strategic technology road-mapping, quarterly business reviews, and architecture improvements
• Speak both to a wide array of technologies in-depth as well as to C-level executives
• Reviewing project scopes for existing customers
• Technical validation of project plan
• Understand business-case and ensure project plan meets the needs of the client
• Participate in technical account management and other client calls as needed
  

• Translate technical information and articulate findings and next steps clearly to peers, management, and clients
• Identify and appropriately document and present potential improvements to internal process and procedure to improve customer satisfaction and engineering efficiency
• Mentoring junior and mid-level engineers
• Provide articulate and appropriate guidance empowering them to solve issues with confidence
• Assist in fostering the development of soft skills
• Provide guidance on career development as requested
  

• At least 7 years of solid experience as a Sr. Systems/Network Administrator with increasing responsibilities; managed services experience preferred
• Technical subject matter expert on MSP products
• Strong knowledge of system security, including intrusion detection and data backup/recovery
• Expertise in desktop and server support, network configurations, and hardware troubleshooting
• Ability to work in a fast paced, challenging environment with a diverse client base
• Strong analytical and end to end problem identification, management, and resolution skills
• Proficiency in the following technical disciplines with a mastery of at least two:
• VMware Systems Administration
• Windows Server Systems Administration
• Exchange Administration (On-Premise, Hybrid, Office 365)
• Office 365 Administration
• Azure administration
• Mobile Device Administration/Management Remote Computing (Microsoft RDS, Citrix)
• LAN/WAN Administration (FortiGate/SonicWALL/Cisco/Meraki)
• Wireless Administration (Meraki, Cisco)
• Server Infrastructure Administration
• SAN/NAS Administration

Please refer to job description.