Qualifications:

• Preferably have a bachelor's degree in Engineering or any other allied courses.
• Preferably have at least 2-3 years of experience in coordinating role in service oriented company.
• Preferably has familiarity with Shutter Door Installation or fit out company.

We are also accepting fresh graduates but should demonstrate the following skills:

• Strong organizational and time management skills.
• Proficiency in Microsoft Office Suite (Excel, Word , PowerPoint)
• Excellent verbal and written communication skills involve both speaking and writing effectively to clearly convey messages, ideas and information.
• Ability to manage multiple tasks effectively and efficiently in a fast-paced environment.
• Keen attention to details and a strong problem solving capabilities.
• May require flexibility to work overtime or weekends during peak production periods.
• Other details to be discussed during the interview.

Duties & Responsibilities:

Project Coordination & Scheduling

• Plan and coordinate installation jobs for industrial shutter doors at large-scale facilities.

Client & Site Communication

• Act as the liaison between industrial clients (e.g., facilities managers, construction teams) and the service department.
• Provide pre-installation briefings and ensure site readiness before dispatch.
• Manage customer expectations and resolve scheduling conflicts or technical issues quickly.

Technical & Job Documentation

• Create and manage detailed work orders, service reports, job packs, and site access documents.
• Track installation progress and ensure documentation is completed and filed correctly.
• Coordinate permits or safety documents required for on-site work (e.g., RAMS – Risk Assessments and Method Statements).

Operational Support

• Understand industrial shutter systems, including high-speed doors, fire-rated shutters, and security roller shutters.
• Offer first-level technical support to clients and technicians over the phone.
• Assist technicians with logistical support or troubleshooting while on-site.

Inventory & Resource Management

• Coordinate with the warehouse to ensure parts, tools, and equipment are stocked and ready.
• Monitor inventory usage related to each job and flag reordering needs.

Health, Safety & Compliance

• Ensure installations adhere to industry regulations and internal safety procedures.
• Track technician training, PPE, and certification status (e.g., IPAF, PASMA, CSCS).
• Participate in safety briefings and site audits as needed.

Reporting & Analysis

• Generate job completion and performance reports weekly/monthly.
• Monitor service KPIs (e.g., response time, job completion rate, customer satisfaction).
• Contribute to continuous improvement efforts and feedback loops.
• Assign technicians to specific projects based on scope, skill level, and location.
• Ensure timely delivery of all materials, tools, and machinery to job sites.

Job Type: Fixed term

Schedule:

• 8 hour shift

Supplemental Pay:

• 13th month salary
• Overtime pay

Ability to commute/relocate:

• Quezon City: Reliably commute or planning to relocate before starting work (Required)

Please refer to job description.