Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Genesys is looking for a marketing technology expert to help build, optimize and monitor our core processes across the entire marketing funnel.

About this role:

Genesys’s Systems Analyst, for Marketing Systems & Data, will partner with our Demand Generation, Field Marketing, Sales Development, Partner, and Technology Vendor teams to overcome challenges around data capture, audience building, and campaign execution while also maintaining best practices in technical execution and data governance.

An ideal candidate would be highly motivated, have strong interpersonal communication skills, and a knack for getting things done.

Responsibilities:

• Be a trusted subject matter expert on our marketing technologies, processes, and integrations.
• Work closely with marketing leadership to acquire, manage, and prioritize technology requirements from across the marketing organization.
• Lead and collaborate with the marketing operations team, IT and partners to build and improve our marketing processes and integrations.
• Monitor for issues or potential improvements in existing processes and integrations.
• Communicate key procedures to marketing peers through documentation and education.
• Guide organization on building and maintaining a core database that enables high value data driven decision making.
  
  

Experience/Skills:

• Ability to work with others of varying technical backgrounds.
• Passion for automation and scalability.
• Self-motivated and self-organized.
• History of crafting efficient, resilient, and scalable processes that drive value in the marketing organization.
• Deep understanding of capabilities and best practices in Salesforce, Eloqua, and other integrated tools.
• Experience with python, SQL, and Tableau (or other similar technologies)
  
  

Qualifications

• At least 5-7 years of experience in managing/administrating marketing and sales technology (Salesforce, Eloqua, etc.)
• Bachelor’s degree or equivalent experience in Marketing, Business, Technology, or another related field
  
  
  
  

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to [email protected]. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.