Workforce Management Analyst

E-Solutions IT Services

RM2.3-2.7K[Bulanan]
Di lokasi - Bandar Quezon1 - 3 Tahun PengalamanSarjana MudaSepenuh-masa
Kongsi

Keterangan Kerja

Manfaat

  • Faedah Mandat Kerajaan

    Gaji Bulan ke-13, Dana Pag-Ibig, Philhealth, SSS/GSIS

  • Insurans Kesihatan & Kesejahteraan

    HMO

  • Cuti & Pelepasan

    Cuti Sakit, Curi Percutian

Penerangan

  • Real-time Monitoring: Analyze and monitor staffing levels, call volumes, and busy lines to ensure smooth operations.
  • Optimize Performance: React to real-time situations and optimize skill sets to minimize call queues.
  • WFM Tools Management: Utilize WFM tools like Avaya, CMS, Genesys, Verint, etc. for managing call flow and workforce efficiency.
  • Problem-Solving: Address production issues and staffing needs to avoid operational disruptions.
  • Collaboration: Work closely with teams to maintain optimal service levels and improve productivity.

Syarat-syarat

  • Education: Bachelor’s degree or equivalent experience.
  • Experience: 1-2 years of experience in WFM or reporting roles.
  • Skills:
  • High analytical skills for interpreting data and drawing conclusions.
  • Proficiency in Microsoft Excel, Power Queries, and Data Model.
  • Excellent written and verbal communication skills.
  • Ability to work with all organizational levels to capture and manage metrics.
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Mary Joy Glocel Geulin

HR OfficerE-Solutions IT Services

Lebih daripada sepuluh balasan hari ini

Tempat Bertugas

WNS Philippines, Exxa Tower. Quezon City, Metro Manila, Philippines

Disiarkan pada 17 March 2025

Pekerjaan Serupa

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E-Solutions IT Services

Tidak Dibiayai

<50 Pekerja

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