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Client Support Specialist
Yong Foo Resources Sdn. Bhd.₱60-65K[Monthly]
Remote5-10 Yrs ExpBachelorFull-time
Remote Details
Open Country：Philippines
Language Requirements：English
This remote job is open to candidates in specific countries. Please confirm if you want to continue despite potential location restrictions
Job Description
- Provide exceptional client support via phone, email, and chat to resolve issues and answer inquiries.
- Collaborate with the technical team to troubleshoot and resolve client concerns.
- Develop and maintain knowledge base articles to empower clients and streamline support processes.
- Monitor client feedback and proactively suggest improvements to services and support processes.
- Train new team members on client support protocols and procedures.
Requirements
- Educational Qualifications: Bachelor’s degree in a related field
- Experience Level: 5–8 years of relevant experience
- Skills and Competencies: Strong communication and problem-solving skills
- Responsibilities and Duties: Ability to work independently and as part of a team
- Qualities and Traits: Detail-oriented and customer-focused
NARIMA BASIR
HR组长Yong Foo Resources Sdn. Bhd.
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