Description

• Provide exceptional customer service in both English and Spanish.
• Assist in translating documents and communications between English and Spanish-speaking clients.
• Support clients in resolving issues and inquiries in a timely manner.
• Participate in team meetings to discuss strategy and improvements for bilingual communication.
• Maintain accurate records of customer interactions.

Requirements

• Educational Qualifications: High school diploma or equivalent; further studies in language or communication preferred.
• Experience Level: 1–3 years of experience in a customer service or bilingual role.
• Skills and Competencies: Proficiency in both English and Spanish, with excellent verbal and written communication skills.
• Qualities and Traits: Strong problem-solving skills and ability to work effectively in a team environment.
• Working Conditions: Office setting with potential for remote work; flexibility in scheduling may be required.